Last updated: 22 August 2026
Everything sold here is a digital download. Photographs are delivered as files — nothing is printed, packed or shipped, and there is nothing to send back. This policy sets out when we refund a purchase, when we do not, and how to ask.
Before you buy
Check the preview and the size. Every photograph on the site shows a watermarked preview of the same image you will receive. The file you download is the clean original, without the watermark. Each size is listed on the product page with its dimensions, and files are supplied as JPEG unless the product page says otherwise.
Check what the license covers. Photographs are sold for personal, non-commercial use. If you need an image for a business, for advertising, for resale or for anything promotional, that is a different license — ask us before you buy rather than after. The full terms are in our Terms of Service.
Refunds before you download
If you have not downloaded the file, you can have your money back. Ask within 14 days of your order and we refund it in full. You do not have to give a reason. Our records show whether a download has been taken, so there is nothing for you to prove.
Refunds after you download
Once a file has been downloaded, the sale is final. A digital file cannot be returned or un-seen, so we do not refund a download that arrived exactly as described and simply is not wanted any more.
We refund a downloaded file anyway when something is wrong at our end:
- the file is corrupt, incomplete or will not open
- you received the wrong photograph, or a different size from the one you paid for
- you were charged twice for the same order
- you were charged for an order you did not place
In any of those cases you get a full refund or a working file — whichever you would rather have.
A download link that stopped working is not a refund matter
Download links expire on purpose, and expired links are replaced free of charge. Every link is signed and short-lived so that a purchased file cannot be passed around after the sale. That is a security measure, not a limit on what you bought. Your orders stay in My account → Orders, and if a link has expired or you have used up the downloads on an order, email us the order number and we will reissue it. There is no charge for this and it does not need to become a refund.
How to ask for a refund
Email caribbeanchit@gmail.com or use the contact form, within 14 days of the order, and tell us:
- your order number — it is at the top of your order confirmation email
- which photograph the order was for
- what went wrong, if anything did
We reply within 24 hours, and decide within three business days of having what we need. A person reads every message — there is no ticket queue to get lost in.
How refunds are paid
Refunds go back to the original payment method — the same card or PayPal account used for the order — for the full amount paid, tax included where tax was charged. Card refunds usually appear within 5 to 10 business days, depending on your bank. We cannot refund to a different card or account.
Cancelling an order
An order can be cancelled and refunded in full at any point before the file is downloaded. Downloads are available immediately after payment, so in practice this is a short window — get in touch as soon as you realise.
Please talk to us before disputing a charge
Charges from this store appear on your statement as CARIBBEANCHIT.COM. If a charge does not look familiar, that is what it is — a photograph bought from this site.
If something is wrong with an order, or you do not recognize a charge, contact us first. We can almost always sort it out the same day. A dispute raised with your bank takes weeks to resolve, costs us both time, and usually ends with you still not holding the file you wanted. Ask us — the refund is faster and the answer is the same.
Changes to this policy
We may update this policy from time to time. Any change is posted on this page with a new revision date, and the policy that applies to your order is the one published on the day you bought.
Contact us
Caribbean Chit — Miami / Ft Lauderdale, Florida.
Email caribbeanchit@gmail.com or use the contact form. We reply within 24 hours.